Stair Lifts 101 - Return Policy

Stair Lifts: Stair Lifts are semi-custom made products as the track is cut to the length of your staircase. The track can often be reused however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of the product is expensive. The following is the return policy on New, Factory Reconditioned, and Used AmeriGlide Stair Lifts. Purchase of our stair lift means you understand and accept the return terms and conditions below. You may cancel your order prior to shipment and obtain a full refund of your purchase price.

 AmeriGlide stair lifts may be returned within 5 business days of receipt for a refund less the following:

  1. All returned stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit. 
  2. All returned stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
  3. Return shipping is the obligation of the customer.

Please contact Customer Service at 800-922-3659 to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process. 

 

Refused Shipment Policy: If a stair lift shipment is refused by the customer at the delivery address, the customer will be responsible for a minimum $700 fee to cover prep, handling, track, and freight charges.

Curved Stair Lifts Each curved stair lift must be custom manufactured to suit the unique requirements of the site. The unit is manufactured to the exact dimensions of the site application as determined by the digital survey and no two applications are alike. Lifts go into factory production immediately upon submission of the order to the factory which is after customer signs off on the CAD drawing. Accordingly, AmeriGlide has a substantial investment in resources and labor and as such we have a 25% cancellation fee for any order cancelled after the measurement survey but prior to submission for production, 50% once the lift is in production. Once a custom stair lift order has been shipped it cannot be canceled or returned. The shipment cannot be refused. No refund will be made for orders of this status.

 

 

Your use of this site shall be governed in all respects by the laws of the state of Kentucky, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Kentucky. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. Failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Stair Lifts 101 may assign its rights and duties under this Agreement to any party at any time without notice to you.