Stair Lifts 101 - Return Policy

Curved Stair Lifts: Curved stair lifts are custom made products.  The track is custom made to the curves of your stairs.  As this is a custom made product, curved to your specifications, it is non-returnable. Once the track has been made, your order becomes non-refundable.

There are no returns on curved stair lifts, no exceptions.

  • Cancellation Prior to Shipment: 
    • AmeriGlide has a substantial investment in resources and labor and as such we have a 25% cancellation fee for any order cancelled after the measurement survey but prior to submission for production.
  • Refused Shipment PolicyThere are no returns on curved stair lifts, no exceptions.

Straight Stair Lifts: Straight stair lifts are semi-custom made products.  The track can often be reused; however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of a stair lift is expensive.

AmeriGlide straight stair lifts may be returned within 5 business days of receipt for full refund less the following:

  • Restocking Fee: All returned stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
  • Initial Freight Charges: All returned stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
  • Return Shipping: Return shipping is the obligation of the customer.
  • Cancellation Prior to Shipment: If your track has not been cut, you can cancel for a fee of $250.00 (per unit canceled).
  • Refused Shipment Policy: If a stair lift is refused by the customer at the delivery address, the customer will be responsible for a minimum $700.00 fee to cover prep, handling, track, and freight charges. 

Please contact Customer Service at 800-922-3659 to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process. 


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